Complaints Claims（抱怨和索赔信函）的目的是为了获得更好的服务，对已出现的问题求得尽快的、妥善的解决。它一般是买方因为对收到的货物不满而书写，如：货物未按时到达；货物虽抵达，但与订单所载不同；货物有损毁现象；货物数目短缺或多余；货物水平与样品不符；服务不合理与收费过高等，这类均是抱怨、索赔的正当理由。
书写抱怨、索赔信函时，可以单刀直入提出原先双方赞同的条件，然后列举事实以表示有什么不满，与为何不满，最后提出解决的办法。内容应明确、了解、有理，语气要简洁、坚决。防止用愤怒和使他们过于难堪的措辞（除非你所抱怨的问题反复发生，且多次投诉而毫无结果）。
For Poor-Packing （因为包装不妥提出索赔）
Dear Sirs,
We are writing to inform you that the toys covered by our order No.519 arrived in such an unsatisfactory condition that we have to lodge1 a claim against you. It was found upon examination that 10% of them are broken and some are badly scratched, obviously due to the improper2 packing. Therefore, we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced3 cosplayt. This is the amount by which we propose to reduce our selling price. If you cannot accept, Im afraid we shall have to return them for replacement4 .
Sincerely yours,
亲爱的先生们：
大家写信公告贵方，519号订单玩具已收到，但货物情况非常不让人认可，故大家不能不提出索赔。经检查，大家发现有10％的货物破损，而且另有一些也有紧急磨损现象。非常明显，这是因为包装不妥导致的。因此，大家没办法以原价售交付物。建议贵方根据发票金额给予20％的优惠，这是大家所建议减少的价格额度。假如贵方没办法同意，大家将不能不退货，需要替换。
