商务交流总的来讲可以分为言语交流（verbal communication）和非言语交流（nonverbal communication），这两者在用时无论对个人还是组织都是非常重要的。
People in business communicate in various ways: face-to-face talks, informal group discussions, 百度竞价推广inars, conversations on the phone, writing in letters, memos1, and reports. All this is referred to as verbal communication, or communication that involves use of words. Nonverbal communication, on the other hand, does not rely on words, but rather on people's facial expressions, the way they dress themselves, and how long they keep a visitor waiting, etc. Undoubtedly2, effective communication of both types are equally important to inpiduals and organization as a whole, because they may exhibit an image of courtesy, friendliness3, sincerity4, and efficiency, which is critical to the success of inpiduals and organizations as well.
商务交流中大家一般用不同方法进行交流：面对面的对话，非正式的集体讨论，研究会，电话交谈，信件往来，备忘录，报告等等。这类都是指言语交流或者说涉及到话语的交流。其次，非言语交流，不依赖话语，而是依赖大家的面部表情，穿着，他们让来访者等待的时间等等。毫无疑问，两种方法中的有效交流作为一个整体无论对个人还是组织都是同等要紧的，由于他们可以展示礼貌，友好，真诚，效率的形象，而这类对个人和组织都是至关要紧的
